Hello there —
A remote Customer Support & Administrative professional based in Japan. Native English speaker with conversational Japanese — I help teams resolve issues fast, keep clients cared for, and stop the small details from slipping.
Tools & platforms I work with
I spent my first support years learning the craft up close — answering email, live chat, and phone, de-escalating frustrated customers, and writing the documentation that helped teammates reply faster. Today I work client-facing in Japan, where adapting across cultures and a second language is part of every day.
I'm calm under pressure, genuinely customer-first, and dependable with the details. Whether it's a support queue or an executive's calendar, I keep things moving and people looked after.
Open to Customer Support, Success, VA & Admin rolesPlan and deliver structured lessons, coordinate daily with Japanese teaching staff, and keep accurate records — clear communication and cross-functional reliability in a second-language setting.
Supported three intensive camp programs, facilitating group activities and coordinating logistics to keep every session organized, inclusive, and on time.
Resolved 40–60 inquiries daily across email, live chat, and phone; maintained a 95% CSAT rating; de-escalated high-priority customers; and built help docs that sped up team onboarding.
Fast, empathetic responses across email, live chat, and phone — with the patience to de-escalate and the follow-through to close the loop.
Calendars, inboxes, data entry, and documentation managed so nothing slips and the people I support can focus on their work.
Native English with conversational Japanese — a natural fit for teams serving both global and Japan-based customers.
Issue resolution, complaint handling, de-escalation, CSAT, ticketing, live chat, email & phone.
Calendar & scheduling, inbox/email management, data entry, documentation, reporting.
Written & verbal communication, active listening, cross-cultural communication, client relations.
Process documentation, task prioritization, follow-through, time management, attention to detail.
CRM/ticketing (Zendesk, HubSpot, Salesforce), MS Office 365, Google Workspace.
Slack, Microsoft Teams, Zoom, async communication, self-management across time zones.
Short, practical pieces on customer care, remote work, and working across two languages.
High satisfaction scores aren't about scripts or speed. They come from one habit: reading what a customer feels before solving what they asked. Here's how I learned to slow down to go faster.
When your team sleeps while your customers wake, handoffs are everything. A few rules that keep tickets moving overnight.
Politeness levels, indirectness, apology norms — supporting customers in 日本語 is more than translation.
This is me just thinking out loud, and sharing my personal and professional experiences
View all posts →odinakaesthernzubechi@gmail.com
Available for remote roles · Based in Yokohama, Japan (GMT+9)